Care Coordinator job description.
A care coordinator organizes and monitors a patient's healthcare services across providers, ensuring continuity of treatment and timely follow-up. They serve as the primary point of contact between patients, families, and clinical teams, tracking care plans and resolving gaps in service delivery.
The Care Coordinator job description · $29
The full editable .docx — role summary, 8 worked responsibilities, qualifications, and skills, formatted for your letterhead. Delivered to your inbox within 24 hours — usually instantly.
Role: Care Coordinator Reports to: Case Management Director or Clinical Operations Manager
A care coordinator organizes and monitors a patient's healthcare services across providers, ensuring continuity of treatment and timely follow-up. They serve as the primary point of contact between patients, families, and clinical teams, tracking care plans and resolving gaps in service delivery.
- Develop and maintain individualized patient care plans in collaboration with clinicians
- Schedule appointments, referrals, and follow-up visits across multiple providers
- Communicate with patients and families to explain treatment plans and next steps
What's inside the document.
One-paragraph plain-English explanation of the role's outcome and scope.
8 responsibilities phrased the way the work is actually done.
4 qualifications a candidate must have to perform on day 30.
3 qualifications that would make a candidate excellent in year two.
5 skill chips you can copy directly into your ATS.
Case Management Director or Clinical Operations Manager
A complete document set.
- Word document (.docx) — fully editable
- PDF — signature-ready
- Google Docs — one-click copy to your Drive
- 12 months of updates to this document
- Commercial-use licence for internal and client work
The work, not the title.
- Develop and maintain individualized patient care plans in collaboration with clinicians
- Schedule appointments, referrals, and follow-up visits across multiple providers
- Communicate with patients and families to explain treatment plans and next steps
- Track patient progress and flag missed appointments or care gaps
- Coordinate with insurance providers to confirm authorizations and coverage
- Maintain accurate records in the electronic health record system
- Connect patients with community resources and support services
- Report on care outcomes and case status to the clinical team
Required — and what would make a candidate excellent.
- Associate or bachelor's degree in nursing, social work, or a related health field
- 1-3 years of experience in a healthcare or care management setting
- Working knowledge of electronic health record systems
- Strong organizational and communication skills
- Certified Case Manager (CCM) credential
- Bilingual proficiency
- Experience with chronic disease management programs
Eight steps from download to publish.
- 01Open the Care Coordinator job description in Word or your one-click Google Docs copy.
- 02Replace placeholders for company name, reporting line, and location with your specifics.
- 03Tighten the summary to one paragraph that names the team's outcome, not just the role.
- 04Edit the responsibilities to match the actual scope of the seat — aim for 6 to 8 items, not 12.
- 05Separate required qualifications from preferred. Required is what a candidate must have to do the work on day 30; preferred is what would make them excellent in year two.
- 06Add salary range guidance using BLS, Payscale, or your own band data — do not copy generic figures.
- 07Have the hiring manager and one peer read it. Cut anything that wouldn't survive a candidate question.
- 08Publish to your ATS, intranet, and external careers page.
The right document at the right moment.
Use this Care Coordinator job description any time you are opening or reopening a seat at this level. The mid band sets the calibration — copy the document, tighten it to your specific scope, and circulate to the hiring panel before the first interview.
The reporting line (Case Management Director or Clinical Operations Manager) and skills list are starting points. Override either if your org structure or stack differs from the norm — the template is a draft, not a contract.
Honest answers before you download.
- What is the difference between a care coordinator and a case manager?
- Care coordinators focus on scheduling and communication across a patient's care team, while case managers typically hold clinical licensure and make treatment-related decisions.
- Does a care coordinator need a nursing license?
- Not always. Many employers hire non-licensed candidates with healthcare administration backgrounds, though a nursing or social work degree is often preferred.
Other documents in this neighbourhood.
Case Manager
A Case Manager coordinates services and resources on behalf of clients or patients to ensure continuity and quality of care.
Patient Care Technician
A Patient Care Technician provides direct bedside support to patients in hospitals or clinics, combining basic clinical tasks with personal care assistance.
Social Worker
A Social Worker helps individuals and families navigate personal, social, or health-related challenges by connecting them to resources and support services.
This Care Coordinator job description is a professionally drafted starting point for your hiring process and is not legal advice. Hiring practice varies by jurisdiction (e.g. pay-transparency laws differ across US states and AU jurisdictions). Adapt this document for your specific location and have employment counsel review any clauses you add before publishing. Salary varies by region, employer type, and experience. Reference BLS or current industry surveys for ranges. Full disclaimer.