Client Growth Director job description.
A Client Growth Director owns the expansion and retention strategy for an organization's key client accounts. They build senior client relationships, identify upsell and cross-sell opportunities, and partner with sales and delivery teams to grow revenue from the existing customer base while ensuring high client satisfaction.
The Client Growth Director job description · $29
The full editable .docx — role summary, 8 worked responsibilities, qualifications, and skills, formatted for your letterhead. Delivered to your inbox within 24 hours — usually instantly.
Role: Client Growth Director Reports to: VP of Sales or Chief Revenue Officer
A Client Growth Director owns the expansion and retention strategy for an organization's key client accounts. They build senior client relationships, identify upsell and cross-sell opportunities, and partner with sales and delivery teams to grow revenue from the existing customer base while ensuring high client satisfaction.
- Develop and execute account growth plans for key client relationships
- Identify upsell, cross-sell, and renewal opportunities within existing accounts
- Build trusted relationships with senior client stakeholders
What's inside the document.
One-paragraph plain-English explanation of the role's outcome and scope.
8 responsibilities phrased the way the work is actually done.
4 qualifications a candidate must have to perform on day 30.
3 qualifications that would make a candidate excellent in year two.
5 skill chips you can copy directly into your ATS.
VP of Sales or Chief Revenue Officer
A complete document set.
- Word document (.docx) — fully editable
- PDF — signature-ready
- Google Docs — one-click copy to your Drive
- 12 months of updates to this document
- Commercial-use licence for internal and client work
The work, not the title.
- Develop and execute account growth plans for key client relationships
- Identify upsell, cross-sell, and renewal opportunities within existing accounts
- Build trusted relationships with senior client stakeholders
- Partner with sales, marketing, and delivery teams on growth initiatives
- Track account health, revenue, and retention metrics
- Resolve escalations and remove barriers to client satisfaction
- Forecast account growth and report results to leadership
- Mentor account managers on consultative selling and relationship building
Required — and what would make a candidate excellent.
- 7+ years of experience in account management, client success, or sales
- Track record of growing revenue within existing client accounts
- Strong relationship-building and negotiation skills
- Bachelor's degree in business, marketing, or related field
- Experience in a professional services or B2B SaaS environment
- Familiarity with CRM and revenue forecasting tools
- Prior people management experience
Eight steps from download to publish.
- 01Open the Client Growth Director job description in Word or your one-click Google Docs copy.
- 02Replace placeholders for company name, reporting line, and location with your specifics.
- 03Tighten the summary to one paragraph that names the team's outcome, not just the role.
- 04Edit the responsibilities to match the actual scope of the seat — aim for 6 to 8 items, not 12.
- 05Separate required qualifications from preferred. Required is what a candidate must have to do the work on day 30; preferred is what would make them excellent in year two.
- 06Add salary range guidance using BLS, Payscale, or your own band data — do not copy generic figures.
- 07Have the hiring manager and one peer read it. Cut anything that wouldn't survive a candidate question.
- 08Publish to your ATS, intranet, and external careers page.
The right document at the right moment.
Use this Client Growth Director job description any time you are opening or reopening a seat at this level. The senior band sets the calibration — copy the document, tighten it to your specific scope, and circulate to the hiring panel before the first interview.
The reporting line (VP of Sales or Chief Revenue Officer) and skills list are starting points. Override either if your org structure or stack differs from the norm — the template is a draft, not a contract.
Honest answers before you download.
- How does a Client Growth Director differ from an Account Manager?
- An Account Manager typically owns day-to-day client relationships, while a Client Growth Director focuses on strategic expansion, driving revenue growth across a portfolio of key accounts.
- What KPIs should this role be measured against?
- Common metrics include net revenue retention, account expansion revenue, renewal rate, and client satisfaction or NPS scores.
Other documents in this neighbourhood.
Customer Success Manager
A Customer Success Manager builds long-term relationships with customers to drive product adoption, satisfaction, and retention.
Sales Director
A Sales Director leads a company's sales organization, setting territory and account strategy, owning revenue targets, and building the team that delivers them.
Account Manager
An Account Manager owns the ongoing relationship with an assigned book of clients, ensuring satisfaction, retention, and account growth.
This Client Growth Director job description is a professionally drafted starting point for your hiring process and is not legal advice. Hiring practice varies by jurisdiction (e.g. pay-transparency laws differ across US states and AU jurisdictions). Adapt this document for your specific location and have employment counsel review any clauses you add before publishing. Salary varies by region, employer type, and experience. Reference BLS or current industry surveys for ranges. Full disclaimer.