PC Technician job description.
A PC Technician installs, configures, maintains, and repairs desktop and laptop computers and peripherals for an organization. They troubleshoot hardware and software issues, support end users, and maintain inventory of equipment to keep staff productive and systems running smoothly.
The PC Technician job description · $29
The full editable .docx — role summary, 8 worked responsibilities, qualifications, and skills, formatted for your letterhead. Delivered to your inbox within 24 hours — usually instantly.
Role: PC Technician Reports to: IT Manager or IT Support Supervisor
A PC Technician installs, configures, maintains, and repairs desktop and laptop computers and peripherals for an organization. They troubleshoot hardware and software issues, support end users, and maintain inventory of equipment to keep staff productive and systems running smoothly.
- Install, configure, and upgrade desktop and laptop hardware and software
- Diagnose and repair hardware faults and software conflicts
- Set up new workstations and decommission retired equipment
What's inside the document.
One-paragraph plain-English explanation of the role's outcome and scope.
8 responsibilities phrased the way the work is actually done.
4 qualifications a candidate must have to perform on day 30.
3 qualifications that would make a candidate excellent in year two.
6 skill chips you can copy directly into your ATS.
IT Manager or IT Support Supervisor
A complete document set.
- Word document (.docx) — fully editable
- PDF — signature-ready
- Google Docs — one-click copy to your Drive
- 12 months of updates to this document
- Commercial-use licence for internal and client work
The work, not the title.
- Install, configure, and upgrade desktop and laptop hardware and software
- Diagnose and repair hardware faults and software conflicts
- Set up new workstations and decommission retired equipment
- Provide desk-side and remote technical support to end users
- Maintain accurate inventory and asset records for computer equipment
- Apply security patches, antivirus updates, and system images
- Document recurring issues and resolutions in a ticketing system
- Coordinate with IT team on network connectivity and peripheral issues
Required — and what would make a candidate excellent.
- 1-2 years of hands-on PC hardware and software support experience
- Working knowledge of Windows and/or macOS operating systems
- Familiarity with common office software and networking basics
- Ability to lift and transport computer equipment
- CompTIA A+ certification or equivalent
- Associate degree in information technology
- Experience with ticketing systems and remote support tools
Eight steps from download to publish.
- 01Open the PC Technician job description in Word or your one-click Google Docs copy.
- 02Replace placeholders for company name, reporting line, and location with your specifics.
- 03Tighten the summary to one paragraph that names the team's outcome, not just the role.
- 04Edit the responsibilities to match the actual scope of the seat — aim for 6 to 8 items, not 12.
- 05Separate required qualifications from preferred. Required is what a candidate must have to do the work on day 30; preferred is what would make them excellent in year two.
- 06Add salary range guidance using BLS, Payscale, or your own band data — do not copy generic figures.
- 07Have the hiring manager and one peer read it. Cut anything that wouldn't survive a candidate question.
- 08Publish to your ATS, intranet, and external careers page.
The right document at the right moment.
Use this PC Technician job description any time you are opening or reopening a seat at this level. The entry band sets the calibration — copy the document, tighten it to your specific scope, and circulate to the hiring panel before the first interview.
The reporting line (IT Manager or IT Support Supervisor) and skills list are starting points. Override either if your org structure or stack differs from the norm — the template is a draft, not a contract.
Honest answers before you download.
- What certification is most valued for a PC technician?
- CompTIA A+ is the most widely recognized entry-level credential and is commonly listed as a preferred qualification.
- Does this role require on-site presence?
- Yes, most PC technician roles involve physically handling and repairing equipment on-site, though some remote diagnostic work may be included.
Other documents in this neighbourhood.
IT Technician
An IT technician installs, maintains, and troubleshoots computer hardware, software, and network equipment for an organization's staff.
IT Support Specialist
An IT Support Specialist provides first- and second-line technical support to employees, resolving hardware, software, and network issues.
Help Desk Technician
A help desk technician serves as the first point of contact for employees or customers experiencing technical issues, providing phone, chat, or in-person support.
This PC Technician job description is a professionally drafted starting point for your hiring process and is not legal advice. Hiring practice varies by jurisdiction (e.g. pay-transparency laws differ across US states and AU jurisdictions). Adapt this document for your specific location and have employment counsel review any clauses you add before publishing. Salary varies by region, employer type, and experience. Reference BLS or current industry surveys for ranges. Full disclaimer.