Account Coordinator job description.
An account coordinator supports account managers and clients by handling administrative tasks, scheduling, and communication for client accounts. They track project timelines, prepare materials, and serve as a day-to-day point of contact to keep client work running smoothly.
The Account Coordinator job description · $29
The full editable .docx — role summary, 8 worked responsibilities, qualifications, and skills, formatted for your letterhead. Delivered to your inbox within 24 hours — usually instantly.
Role: Account Coordinator Reports to: Account Manager or Account Director
An account coordinator supports account managers and clients by handling administrative tasks, scheduling, and communication for client accounts. They track project timelines, prepare materials, and serve as a day-to-day point of contact to keep client work running smoothly.
- Support account managers with day-to-day client communication
- Schedule meetings, calls, and project timelines for accounts
- Prepare status reports, presentations, and client-facing materials
What's inside the document.
One-paragraph plain-English explanation of the role's outcome and scope.
8 responsibilities phrased the way the work is actually done.
4 qualifications a candidate must have to perform on day 30.
3 qualifications that would make a candidate excellent in year two.
5 skill chips you can copy directly into your ATS.
Account Manager or Account Director
A complete document set.
- Word document (.docx) — fully editable
- PDF — signature-ready
- Google Docs — one-click copy to your Drive
- 12 months of updates to this document
- Commercial-use licence for internal and client work
The work, not the title.
- Support account managers with day-to-day client communication
- Schedule meetings, calls, and project timelines for accounts
- Prepare status reports, presentations, and client-facing materials
- Track deliverables and follow up on outstanding action items
- Coordinate internally across teams to keep projects on schedule
- Maintain accurate account records and files
- Respond to routine client requests and escalate complex issues
- Assist with onboarding new accounts and clients
Required — and what would make a candidate excellent.
- Bachelor's degree in business, marketing, or related field, or equivalent experience
- 1+ years of client-facing, administrative, or coordination experience
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Experience with CRM or project management software
- Prior agency or professional services experience
- Basic proficiency in presentation and reporting tools
Eight steps from download to publish.
- 01Open the Account Coordinator job description in Word or your one-click Google Docs copy.
- 02Replace placeholders for company name, reporting line, and location with your specifics.
- 03Tighten the summary to one paragraph that names the team's outcome, not just the role.
- 04Edit the responsibilities to match the actual scope of the seat — aim for 6 to 8 items, not 12.
- 05Separate required qualifications from preferred. Required is what a candidate must have to do the work on day 30; preferred is what would make them excellent in year two.
- 06Add salary range guidance using BLS, Payscale, or your own band data — do not copy generic figures.
- 07Have the hiring manager and one peer read it. Cut anything that wouldn't survive a candidate question.
- 08Publish to your ATS, intranet, and external careers page.
The right document at the right moment.
Use this Account Coordinator job description any time you are opening or reopening a seat at this level. The entry band sets the calibration — copy the document, tighten it to your specific scope, and circulate to the hiring panel before the first interview.
The reporting line (Account Manager or Account Director) and skills list are starting points. Override either if your org structure or stack differs from the norm — the template is a draft, not a contract.
Honest answers before you download.
- Is this an entry-level role?
- Yes, account coordinator is typically an entry-level position and a common stepping stone toward account manager or account executive roles.
- What industries hire account coordinators?
- Advertising and marketing agencies, professional services firms, and B2B companies with dedicated client account teams most commonly hire for this role.
Other documents in this neighbourhood.
Account Executive
An account executive manages client relationships and drives revenue growth by identifying prospects, closing sales, and maintaining ongoing accounts.
Account Manager
An Account Manager owns the ongoing relationship with an assigned book of clients, ensuring satisfaction, retention, and account growth.
Marketing Coordinator
A marketing coordinator supports the execution of marketing campaigns, events, and content across channels.
This Account Coordinator job description is a professionally drafted starting point for your hiring process and is not legal advice. Hiring practice varies by jurisdiction (e.g. pay-transparency laws differ across US states and AU jurisdictions). Adapt this document for your specific location and have employment counsel review any clauses you add before publishing. Salary varies by region, employer type, and experience. Reference BLS or current industry surveys for ranges. Full disclaimer.