City Carrier Assistant job description.
A city carrier assistant delivers mail and packages along assigned urban and suburban routes, supporting regular carriers during peak volume and absences. They sort mail, plan delivery sequences, and handle deliveries on foot or by vehicle while maintaining accuracy and customer service standards.
The City Carrier Assistant job description · $29
The full editable .docx — role summary, 8 worked responsibilities, qualifications, and skills, formatted for your letterhead. Delivered to your inbox within 24 hours — usually instantly.
Role: City Carrier Assistant Reports to: Postmaster or Delivery Supervisor
A city carrier assistant delivers mail and packages along assigned urban and suburban routes, supporting regular carriers during peak volume and absences. They sort mail, plan delivery sequences, and handle deliveries on foot or by vehicle while maintaining accuracy and customer service standards.
- Sort and prepare mail and packages for assigned delivery routes
- Deliver mail and parcels on foot, by vehicle, or a combination of both
- Cover routes for regular carriers during absences or peak periods
What's inside the document.
One-paragraph plain-English explanation of the role's outcome and scope.
8 responsibilities phrased the way the work is actually done.
4 qualifications a candidate must have to perform on day 30.
3 qualifications that would make a candidate excellent in year two.
5 skill chips you can copy directly into your ATS.
Postmaster or Delivery Supervisor
A complete document set.
- Word document (.docx) — fully editable
- PDF — signature-ready
- Google Docs — one-click copy to your Drive
- 12 months of updates to this document
- Commercial-use licence for internal and client work
The work, not the title.
- Sort and prepare mail and packages for assigned delivery routes
- Deliver mail and parcels on foot, by vehicle, or a combination of both
- Cover routes for regular carriers during absences or peak periods
- Verify delivery accuracy and handle special or certified mail procedures
- Interact professionally with customers along delivery routes
- Report address changes, delivery issues, or safety hazards
- Operate delivery vehicles safely in varying weather conditions
- Maintain accurate records of deliveries and undeliverable items
Required — and what would make a candidate excellent.
- High school diploma or equivalent
- Valid driver's licence with a safe driving record
- Ability to lift and carry mail bags and packages repeatedly
- Ability to pass required background checks and assessments
- Prior delivery, logistics, or customer service experience
- Familiarity with the assigned delivery area
- Experience navigating using GPS or route-planning tools
Eight steps from download to publish.
- 01Open the City Carrier Assistant job description in Word or your one-click Google Docs copy.
- 02Replace placeholders for company name, reporting line, and location with your specifics.
- 03Tighten the summary to one paragraph that names the team's outcome, not just the role.
- 04Edit the responsibilities to match the actual scope of the seat — aim for 6 to 8 items, not 12.
- 05Separate required qualifications from preferred. Required is what a candidate must have to do the work on day 30; preferred is what would make them excellent in year two.
- 06Add salary range guidance using BLS, Payscale, or your own band data — do not copy generic figures.
- 07Have the hiring manager and one peer read it. Cut anything that wouldn't survive a candidate question.
- 08Publish to your ATS, intranet, and external careers page.
The right document at the right moment.
Use this City Carrier Assistant job description any time you are opening or reopening a seat at this level. The entry band sets the calibration — copy the document, tighten it to your specific scope, and circulate to the hiring panel before the first interview.
The reporting line (Postmaster or Delivery Supervisor) and skills list are starting points. Override either if your org structure or stack differs from the norm — the template is a draft, not a contract.
Honest answers before you download.
- Is a city carrier assistant a full-time position?
- It is typically a non-career, flexible-schedule role covering routes as needed, though it can lead to a career-track carrier position over time.
- What's the difference between a city carrier assistant and a regular letter carrier?
- A city carrier assistant is a non-career support role that covers routes during absences and peak periods, while a regular letter carrier holds a permanent, assigned route.
Other documents in this neighbourhood.
Mail Carrier
A Mail Carrier delivers mail and packages to residential and business addresses along an assigned route.
Letter Carrier
A letter carrier delivers mail and packages along an assigned route, ensuring accurate, timely delivery to homes and businesses.
Mail Handler
A mail handler sorts, processes, and moves mail and packages within a postal or distribution facility.
This City Carrier Assistant job description is a professionally drafted starting point for your hiring process and is not legal advice. Hiring practice varies by jurisdiction (e.g. pay-transparency laws differ across US states and AU jurisdictions). Adapt this document for your specific location and have employment counsel review any clauses you add before publishing. Salary varies by region, employer type, and experience. Reference BLS or current industry surveys for ranges. Full disclaimer.