server.
A server (waiter/waitress) provides front-of-house service in a restaurant or hospitality setting, taking orders, delivering food and drink, and ensuring guests have an excellent experience.
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Role: Server Reports to: Front-of-House Manager or Restaurant Manager
A server (waiter/waitress) provides front-of-house service in a restaurant or hospitality setting, taking orders, delivering food and drink, and ensuring guests have an excellent experience.
- Greet guests and provide menu guidance
- Take, transmit, and deliver food and beverage orders accurately
- Maintain table cleanliness and ambience
What's inside the document.
One-paragraph plain-English explanation of the role's outcome and scope.
6 responsibilities phrased the way the work is actually done.
4 qualifications a candidate must have to perform on day 30.
3 qualifications that would make a candidate excellent in year two.
4 skill chips you can copy directly into your ATS.
Front-of-House Manager or Restaurant Manager
A complete document set.
- Word document (.docx) — fully editable
- PDF — signature-ready
- Google Docs — one-click copy to your Drive
- 12 months of updates to this document
- Commercial-use licence for internal and client work
The work, not the title.
- Greet guests and provide menu guidance
- Take, transmit, and deliver food and beverage orders accurately
- Maintain table cleanliness and ambience
- Process payments and handle cash and card transactions
- Adhere to food safety and responsible-service-of-alcohol standards
- Handle guest concerns with care and escalate appropriately
Required — and what would make a candidate excellent.
- Strong communication and interpersonal skills
- Ability to stand for extended periods and lift trays safely
- Availability for evening, weekend, and public-holiday shifts
- Food handler certification (where required)
- Prior server or hospitality experience
- RSA certification (AU) or equivalent
- Wine, beer, or spirits knowledge
Eight steps from download to publish.
- 01Open the Server job description in Word or your one-click Google Docs copy.
- 02Replace placeholders for company name, reporting line, and location with your specifics.
- 03Tighten the summary to one paragraph that names the team's outcome, not just the role.
- 04Edit the responsibilities to match the actual scope of the seat — aim for 6 to 8 items, not 12.
- 05Separate required qualifications from preferred. Required is what a candidate must have to do the work on day 30; preferred is what would make them excellent in year two.
- 06Add salary range guidance using BLS, Payscale, or your own band data — do not copy generic figures.
- 07Have the hiring manager and one peer read it. Cut anything that wouldn't survive a candidate question.
- 08Publish to your ATS, intranet, and external careers page.
The right document at the right moment.
Use this Server job description any time you are opening or reopening a seat at this level. The entry band sets the calibration — copy the document, tighten it to your specific scope, and circulate to the hiring panel before the first interview.
The reporting line (Front-of-House Manager or Restaurant Manager) and skills list are starting points. Override either if your org structure or stack differs from the norm — the template is a draft, not a contract.
Honest answers before you download.
- What's in this Server job description template?
- A one-paragraph role summary, 6 responsibilities phrased the way the work is actually done, 4 required qualifications, 3 preferred qualifications, a skills chip list, and a reporting line. All editable in Word and Google Docs.
- Is this Server JD legally reviewed?
- The structure and language follow current US and AU hiring practice. The document is a professionally drafted starting point — adapt it for your jurisdiction, and have employment counsel review any clauses you add before publishing.
- Should I include salary in a Server job description?
- In jurisdictions with pay-transparency law (e.g. NY, CA, CO, WA, and AU under fair-work changes), include a salary range. Elsewhere, a range still raises application quality and shortens screening — but pull numbers from a current source, not a template.
- Can I use this for client hiring work?
- Yes — the commercial licence covers fee-paying client engagements you control. You can also reuse the document inside your own organisation indefinitely. You may not resell the documents themselves.
Other documents in this neighbourhood.
Bartender
A Bartender prepares and serves alcoholic and non-alcoholic beverages in a hospitality setting.
Receptionist
A Receptionist is the first point of contact at the workplace — greeting visitors, managing phones, and supporting the front-of-house experience.
This Server job description is a professionally drafted starting point for your hiring process and is not legal advice. Hiring practice varies by jurisdiction (e.g. pay-transparency laws differ across US states and AU jurisdictions). Adapt this document for your specific location and have employment counsel review any clauses you add before publishing. Full disclaimer.