Account Manager PIP — job-description-based Template
Role-specific PIP built on the account manager job description. Account Manager PIP template — concerns and SMART goals anchored to the account manager job description (net revenue retention). At-will, ADA/FMLA, and EEO-defensible. Instant download. $149.
Single buyer, lifetime license — covers your business, free quarterly refreshes when laws change.
Not legal advice — review with counsel before signing.
Document details
Most generic PIP templates ask the manager to invent everything: the concerns, the goals, the standards, the support plan. That invitation to invent is exactly where PIPs go wrong — the rationale ends up subjective, the goals aren't legally defensible, and the employee can plausibly argue the bar was set up to be unreachable.
This template inverts the pattern. Every performance concern and every SMART improvement goal is anchored to a named essential function of the account manager job description (net revenue retention, gross retention, expansion %, churn rate, QBR cadence). The manager edits to fit the specific employee; the structural defensibility is already there.
AM PIPs need a retention-vs-expansion split — losing a strategic account through poor execution is a different concern than failing to upsell, and the documentation should distinguish them.
Includes the EEO-defensible job-description-driven framework, at-will preservation, ADA reasonable-accommodation invitation, FMLA carve-out, receipt-not-agreement acknowledgment block, and a built-in disclaimer + limitation-of-liability page.
What's in the template
11 sections, ordered from setup → assessment → support → close.
- 1Employee + position information block
- 2Purpose statement + job-description basis
- 3Essential functions × performance assessment table (pre-filled for account manager)
- 4SMART improvement goals tied to each function (net revenue retention, gross retention, expansion %, churn rate, QBR cadence)
- 5Support, resources & training section
- 630/60/90-day check-in schedule
- 7Consequences clause with at-will preservation
- 8Reasonable accommodation + FMLA/protected-leave notice (ADA-aware)
- 9Employee response section
- 10Acknowledgment & signature block (receipt, not agreement)
- 11Disclaimer, Terms of Use & Limitation of Liability page
Who this is for
- →HR practitioners and people teams handling performance & review in US
- →Small-business owners running HR without a dedicated team
- →Managers preparing for a high-stakes employment conversation
- →Fractional HR consultants and PEO firms
- →In-house counsel partnering with HR on documentation
What you receive
- ✓Editable Microsoft Word (.docx) — open in Word, Pages, or Google Docs
- ✓PDF copy for archival + sharing
- ✓Google Doc-compatible export
- ✓Editorial guidance notes explaining each section
- ✓Single-buyer, lifetime commercial-use license
- ✓Free quarterly refreshes when law or best practice changes
- ✓Instant download — link emailed within seconds of payment
- ✓7-day refund window if the template isn't what you needed
Legal frameworks aligned
- Title VII of the Civil Rights Act 1964 — anti-discrimination
- Americans with Disabilities Act (ADA) — reasonable accommodation
- Family and Medical Leave Act (FMLA) — protected leave
- Fair Labor Standards Act (FLSA) — wage & hour
- State-specific final-pay rules (CA, CO, MA, MT — same-day)
Reference list — this template is designed to be defensible under these frameworks when used as intended. Not a substitute for counsel on a specific matter.
Frequently asked questions
How is this different from the $49 generic PIP template?
The $49 template is a structural scaffold for any role — you fill in the concerns, goals, and standards. This one is pre-filled for account managers: every essential function, every SMART goal, and every standard is written for the role. Manager edits to fit the individual instead of inventing from scratch.
Why anchor the PIP to the job description?
EEO-defensibility. When concerns and goals map to essential functions of the role, the rationale is objective and job-related on its face. That's a much stronger Title VII / ADA defense than 'manager felt the employee wasn't performing.'
What's specific about a account manager PIP?
AM PIPs need a retention-vs-expansion split — losing a strategic account through poor execution is a different concern than failing to upsell, and the documentation should distinguish them.
Can I use this if the concern is behavioral, not performance-metric-based?
Yes — the template separates performance concerns (metric-driven) from behavioral concerns (collaboration, CRM hygiene, customer conduct, etc.). Use whichever section matches the actual concern; delete the other.
What about state-specific final-pay rules if the PIP ends in termination?
The template's consequences clause preserves at-will but doesn't enumerate state-specific final-pay timing — that varies too much. Editorial note flags the four states with same-day final-pay requirements (CA, CO, MA, MT) so HR can plan ahead.
Account Manager PIP — job-description-based Template — $149
Editable .docx + .pdf + Google Doc. Instant download. Single-buyer lifetime license. Free quarterly refreshes.